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FAQ
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Can I receive a refund ?All sales are final.
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What should I do if my file is damaged?Send us pictures of the damage files and we will send you another version of the file. You can send the pictures to support@jbmheights.com
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Where can I ask a question?You can ask a question in the chat box if you don't see a question that's on this page.
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How long does shipping take?Standard shipping typically takes 3–11 business days. Expedited options are also available at checkout.
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How can I track my order?Once your order ships, you'll receive a confirmation email with a tracking number.
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Do you offer international shipping?Currently, we only ship within the United States. For special requests, please contact us directly.
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What is your refund policy?Email us @ contact@jbmheights.com for help with this issue.
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What is your return policy?We accept returns within 14 days of delivery for unused and unopened items. Proof of purchase, order number or receipt, is required. Email us @ contact@jbmheights.com
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Can I exchange an item?We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order.
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What payment methods do you accept?We accept all major credit/debit cards, PayPal, and other secure payment methods offered at checkout.
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